Privacy Policy

Blue Best, LLC

Effective: November 2, 2026

Blue Best, LLC, doing business as Blue Best Plumbing, Heating, Air & Generators ("Blue Best," "we," "us," or "our"), maintains this Privacy Policy for customers, prospective customers, and website visitors. This Privacy Policy describes the personal information we collect, how we use and share it, the choices you have, and how to contact us with questions.

This Policy applies to all of Blue Best's data collection activities, including:

• Our website at www.bluebest.com (the "Website"), including any web forms, online chat, online scheduling tools, and online financing applications;
• Our home-services business, including heating, air conditioning, plumbing, generator, indoor air quality, and related services delivered at customer homes and businesses;
• Customer communications by phone, text message, instant message, email, and mail;
• Marketing activities, including advertising campaigns and promotional emails;
• Financing applications submitted to our financing partners (where applicable);
• Information we collect through cookies and similar technologies on the Website.

This Policy does not apply to: information we collect from job applicants or employees in the course of hiring or employment (which is governed by separate practices and applicable employment law); or information collected by third-party websites or services we link to (which is governed by their own privacy policies).

We may offer sweepstakes, contests, or giveaways, and each promotion is governed by a separate privacy notice that appears alongside that promotion's official rules, not by this policy.

By using our Website, requesting our services, or interacting with our marketing communications, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with us. We may collect the following categories of personal information:

Identifiers and contact information. Your name, mailing address, service address (if different), email address, phone number, and (for some services) a customer account identifier.

Service information. Information about your home and the services you request from us, including the type of equipment installed or serviced, model and serial numbers, service history, photographs of the work area or equipment that our technicians take to document the work, scheduling preferences, and notes our technicians make during service visits.

Payment information. When you pay for our services, payment-card information is processed by our payment vendors and is not stored on Blue Best's systems in full. We may store the last four digits of a payment card and the card brand for purposes of customer service and fraud prevention.

Financing information. For customers who apply for financing through our third-party financing partners, the financing application information is submitted directly to and underwritten by the financing partner. We may receive confirmation of approval and the approved financing amount, but we do not collect or retain the credit application data ourselves.

Communications. Records of phone calls (which may be recorded for quality assurance and training, with notice given at the start of incoming calls), text messages, emails, web-form submissions, online-chat transcripts, and reviews you submit about our services.

Website usage information. When you visit the Website, we automatically collect information sent by your browser, including your IP address, browser type and version, operating system, the pages you visit, the time and date of your visit, the time spent on each page, and the website you came from. We use cookies and similar technologies to collect this information - see Section 4 (Cookies and Tracking Technologies).

Marketing information. Records of which marketing communications we have sent to you, whether you opened them or clicked links, whether you have unsubscribed or opted out, and your preferences for the types of communications you receive.

We do not knowingly collect health information, biometric data, precise geolocation data (beyond ZIP-code-level service-area information), or other sensitive categories of personal information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing the services you request, including scheduling, dispatching technicians, performing the work, providing estimates, processing payments, and following up after the service.
• Processing payments and managing financing arrangements.
• Communicating with you about your account, your service, our products, and our services, including service reminders, equipment-warranty notifications, and seasonal maintenance recommendations.
• Sending you marketing communications.
• Responding to your questions, requests, complaints, and reviews.
• Improving our website, services, and customer experience, including by analyzing aggregated usage patterns.
• Maintaining records for tax, accounting, warranty, regulatory, and other legal compliance purposes.
• Detecting and preventing fraud, abuse, security incidents, and unauthorized use of our services.
• Complying with applicable law and responding to lawful requests from law enforcement, courts, and regulators.
• Conducting our business operations, including planning, managing supply chains, and similar internal functions.

3. How We Share Your Information

We do not sell your personal information to third parties for monetary consideration.

Service providers and vendors. We share information with vendors who perform services on our behalf, including payment processors, scheduling and dispatch software providers, customer-relationship management (CRM) platforms, email and SMS marketing providers, web hosting and analytics providers, and financing partners.

SMS and Mobile Information. No mobile phone numbers, SMS opt-in data, or consent records will be shared with third parties or affiliates for their own marketing or promotional purposes.

Manufacturer warranty registration. When we install equipment that requires warranty registration, we may submit your name, address, and equipment information to the manufacturer to register the warranty on your behalf.

Advertising partners. We use online advertising platforms (which may include Google, Meta/Facebook, and similar platforms) to deliver advertising about our services. To make this advertising more relevant, our Website may include tracking pixels or tags that share limited information (such as the pages you visited on bluebest.com or whether you completed a contact form) with these platforms. When you submit a request form, we also send Google a scrambled (hashed) version of the email address and phone number you entered, so that Google can tell which of our ads led to your request. You can control how these platforms use your information through their own privacy controls (linked in Section 4), through your browser's cookie settings, and through the Cookie Settings link on our Website.

Legal and regulatory disclosures. We may disclose your information if required by law, in response to a subpoena or court order, to comply with a regulatory inquiry, or to protect our rights, the rights of others, or the safety of any person. We also may disclose your information to local municipalities to apply for permits required to conduct the services you request.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to collect information about your use of the site and to improve your experience. Cookies are small text files stored on your device by your web browser. We use the following types of cookies and tracking technologies:

Strictly necessary cookies, which are required for the Website to function (for example, to enable secure form submission).

Analytics cookies, which help us understand how visitors use the Website. We use tools like Google Analytics to deploy these cookies.

Advertising and marketing cookies, which may be used by our advertising partners to deliver advertising on other websites that may be relevant to you based on your visit to our Website. These may include services like Google Ads and Meta Pixel.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or be notified when cookies are sent. Refusing cookies may limit the functionality of the Website.

You can also manage your preferences with major advertising platforms directly:

• Google Ads / Analytics: adssettings.google.com
• Meta (Facebook/Instagram): facebook.com/adpreferences
• Industry-wide opt-out: optout.aboutads.info (Digital Advertising Alliance) or optout.networkadvertising.org (Network Advertising Initiative)

Some browsers offer a "Do Not Track" signal. We do not currently respond to such signals because no consistent industry standard exists for them.

5. Marketing Communications

We may send marketing messages by email, text message, or mail to tell you about our products, services, and special offers. We send email marketing on three grounds: (a) you opted in, for example by checking a marketing box on any of our forms; (b) you are a current customer, and the message relates to services you received; or (c) you made an inquiry, and the message relates to that inquiry. Marketing texts follow a stricter rule, which we set out below.

We send marketing texts only after we have your written consent. You may give that consent by checking a box on our request form or by signing another written form. Buying anything from us is never conditioned on this consent. Every message clearly names Blue Best as the sender, and the frequency of messages varies. Message and data rates may apply. To stop receiving marketing texts, reply STOP, and marketing texts will end. For help, reply HELP. We also send appointment texts and texts that answer your own request; these are service messages, not marketing.

Mobile numbers and text-consent information are not shared with third parties or affiliates for their own marketing. We share this information only with message-delivery providers, and their use is limited to delivery.

You may opt out of marketing communications at any time:

• Email: Click the "unsubscribe" link at the bottom of any marketing email.
• Text message: Reply STOP to any marketing text message.
• Phone: Call us at 801-801-BEST (2378) and ask to be removed from our marketing list.
• Mail: Write to us at the address in the "Contact Us" section below and ask to be removed from our marketing mailing list.

Even after you opt out of marketing communications, we may still send you transactional or service-related communications about your account, scheduled service appointments, billing, and similar non-marketing matters.

6. Your Choices

You may request that we stop using your information for marketing.

To make a request, email privacy@bluebest.com, write to the address under Contact Us, or call 801-801-BEST (2378).

For advertising tags, you may opt out through the Cookie Settings link on our Website, by browser settings, or by ad-platform controls, as explained in Section 4.

7. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal, regulatory, and business obligations.

8. Children's Privacy

Our services are not directed to children under thirteen (13) years of age. We do not knowingly collect personal information from children under thirteen.

9. Third-Party Websites and Services

Our Website may contain links to third-party websites and services, including social media platforms, financing partners, manufacturer warranty pages, and review sites. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party website or service you visit.

10. Filing a Complaint

If you have a privacy concern that you believe we have not adequately addressed, you may file a complaint with the following authorities:

• Utah Division of Consumer Protection (Utah Department of Commerce): dcp.utah.gov, (801) 530-6601.
• Federal Trade Commission: reportfraud.ftc.gov or (877) 382-4357.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective" date at the top of this Policy and post the updated Policy on our Website.

Please review this Privacy Policy periodically to stay informed about our practices.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Utah, without regard to conflict-of-laws principles. Disputes regarding this Policy will be resolved exclusively in the state or federal courts located in Davis County or Salt Lake County, Utah.

13. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Entity: Blue Best, LLC - Attn: Privacy

Address: 600 N 500 W, Suite D, Bountiful, UT 84010

Phone: 801-801-BEST (2378)

Email: privacy@bluebest.com

Web: bluebest.com/contact/